We realize that getting a new ramp for your home can be a confusing thing.  Many times you will have questions about the install or just what size the ramp needs to be. Here we have placed a few questions that get asked from time to time.  

Category

Warranty


Q. I’m moving. Can I take my ramp with me?

Once the ramp is installed, it is your property and you can have it removed and installed elsewhere. We strongly recommend contacting the dealer who installed the original ramp to assess your new home and complete the new installation, to ensure that the new ramp will be safe for use, and to add any needed parts.

Q. My ramp was damaged by a falling tree or hit by a vehicle. Is this covered under the warranty?

No, the warranty covers installation errors or product defects. Once the ramp is installed, contact your home insurance agent to discuss including the ramp in your policy to protect you from this type of damage.

Q. Is a ramp’s warranty transferred if it is sold or donated?

No, the warranty only covers the original installation.

Removal


Q. I will only need the ramp for a few months. Will the ramp damage my property when it is removed?

No, our modular ramps will not permanently alter your home and can be safely removed from your property once no longer needed.

Q. I’m moving. Can I take my ramp with me?

Once the ramp is installed, it is your property and you can have it removed and installed elsewhere. We strongly recommend contacting the dealer who installed the original ramp to assess your new home and complete the new installation, to ensure that the new ramp will be safe for use, and to add any needed parts.

Q. How long does it take for a ramp to be removed?

Most ramps can be removed from a property within a few hours.

Install


Q. Someone donated a National Ramp product to me. How do I install it?

We will connect you with a dealer who will check that you have the necessary products to build a safe ramp for your home, and who can safely and securely install the ramp for your use.

Q. I will only need the ramp for a few months. Will the ramp damage my property when it is removed?

No, our modular ramps will not permanently alter your home and can be safely removed from your property once no longer needed.

Q. I’m moving. Can I take my ramp with me?

Once the ramp is installed, it is your property and you can have it removed and installed elsewhere. We strongly recommend contacting the dealer who installed the original ramp to assess your new home and complete the new installation, to ensure that the new ramp will be safe for use, and to add any needed parts.

Q. How long does it take for the ramp to be installed?

Most ramps can be installed and ready for use within a few hours. Only the smallest percentage of very large ramps might take two days for completion.

Home Office


Q. Where is National Ramp located?

National Ramp’s corporate offices are in Valley Cottage, NY, but we work with distributors across the US and Canada and will happily refer you to the dealer closest to your location.

Price


Q. Do you rent ramps?

National Ramp does not rent ramps directly to consumers, but we can connect you to a dealer servicing your area that offers this option.

Q. How much will the ramp cost?

While a fully accurate cost can only be given once an authorized dealer assesses your property, our Ramp Builder can help you get started to understand the expected costs of your ramp.

Cleaning


Q. How can I clean my ramp?

For all ramps, use an outdoor broom to clear away any debris. For more detailed cleaning, only use cleaners approved for your ramp’s material.

Snow


Q. What can I do for snow removal?

If you have an aluminum Ramp, we recommend using a calcium chloride salt substitute, readily available in the winter months wherever ice melts are sold.  For consumers with a Breeze or Triumph ramp, you can sweep the snow through the open mesh surface.  For consumers with a Victory series ramp, avoid using a metal shovel and only use ice melt products approved for wood.

Used Ramps


Q. Someone donated a National Ramp product to me. How do I install it?

We will connect you with a dealer who will check that you have the necessary products to build a safe ramp for your home, and who can safely and securely install the ramp for your use.

Q. I will only need the ramp for a few months. Will the ramp damage my property when it is removed?

No, our modular ramps will not permanently alter your home and can be safely removed from your property once no longer needed.

Q. I don’t need the ramp anymore. What can I do with it?

National Ramp does not purchase back ramps. Please contact the dealer who installed the ramp for you to see if they will purchase it back. If they do not, we advise contacting local charities who may be able to collect the ramp from you.

Ramp Length


Q. Does my ramp really need to be that long?

Our dealers are trained to follow the Americans with Disabilities Act (ADA) guidelines, determining a safe layout for your home based on your mobility device and your starting and ending locations. An unsafe ramp can be just as dangerous as no ramp at all. For more on the ADA.